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Frequently Asked Questions

GENERAL

What is Infinite Journeys?

Infinite Journeys is a new partnership between the Shangri-La Golden Circle loyalty programme and the Singapore Airlines KrisFlyer programme, offering new and enhanced benefits.

KrisFlyer members enjoy:

  • Conversion of KrisFlyer miles to Golden Circle Award Points at 12 KrisFlyer miles to 1 Golden Circle Award Point
  • 1 Golden Circle Award Point per US Dollar qualifying spend and 500 KrisFlyermiles per stay on Qualifying Room Rates and Qualifying Incidental Charges when staying atany Shangri-La property
  • PPS Club and KrisFlyer Elite Gold members also enjoy complimentary Golden Circle Jade membership for one year after registering for membership status match benefits and staying one qualifying paid night at any Shangri-La property

Golden Circle members enjoy:

  • 25% bonus KrisFlyer miles on conversion of GC Award Points to KrisFlyer miles. (i.e. 1 KF miles to 1.25 GC Award Point)
  • 1 Golden Circle Award Point per US Dollar qualifying spend and 500 KrisFlyer miles per stay on Qualifying Room Rates and Qualifying Incidental Charges when staying at any Shangri-La property
  • Golden Circle Jade and Diamond members also enjoy complimentary KrisFlyer Elite Silver membership for one year after registering for membership status match benefits
  • Golden Circle Diamond members also enjoy a membership upgrade to KrisFlyer Elite Gold after completing one qualifying flight on Singapore Airlines within four months of registration
  • Golden Circle Jade members also enjoy a membership upgrade to KrisFlyer Elite Gold after completing three qualifying flights on Singapore Airlines within four months of registration

What are the benefits of KrisFlyer Elite Silver membership?

As a KrisFlyer Elite Silver member, you enjoy:

  • 25% bonus KrisFlyer miles on actual miles flown
  • Priority reservation waitlist
  • Priority airport standby
  • Waived or discounted service fees

What are the benefits of KrisFlyer Elite Gold membership?

As a KrisFlyer Elite Gold member, you enjoy:

  • Access to an extensive network of lounges around the world when you fly with Singapore Airlines, SilkAir or Star Alliance airlines
  • Extra check-in baggage allowance
  • Priority airport check-in
  • Priority boarding
  • Priority baggage handling

What are the benefits of Golden Circle Jade membership?

As a Golden Circle Jade member*, you enjoy:

  • 25% bonus GC Award Points when you stay at any Shangri-La hotel and resort, Kerry hotel, Traders hotel or Hotel Jen worldwide
  • Priority check-in and check-out at an exclusively designated area
  • Guaranteed room availability for reservations made 72 hours in advance with priority waitlist
  • 11am early check-in **/ 4pm late check-out
  • A choice of three welcome amenities
  • Complimentary breakfast at the Café Restaurant
  • Free stay for your partner, with an applicable breakfast benefit

*Learn more about the full benefits of Golden Circle Jade membership.

Do I have to be a member of both the Golden Circle and KrisFlyer programmes to enjoy the full benefits of Infinite Journeys?

LINKING YOUR ACCOUNTS

How do I link my KrisFlyer account to my Golden Circle account?

  • Log in to your KrisFlyer account, click on ‘Profile’, then ‘Partner Programmes
  • Under ‘Add partner’, select ‘Non-airline partner’ for the category and ‘Shangri-La Golden Circle’ for the partner from the drop-down list
  • Key in your Golden Circle membership number and click ‘Add’
  • To link your accounts together, select 'Link'

How do I link my Golden Circle account to my KrisFlyer account?

  • Log in to your Golden Circle account
  • Add your KrisFlyer membership number to your Golden Circle account

STATUS MATCH

I am currently a PPS Club or KrisFlyer Elite Gold member. How do I register to have my membership status matched?

Ensure that your Golden Circle account is linked to your KrisFlyer account. To link, you simply need to:

  • Log in to your KrisFlyer account, click on ‘Profile’, then ‘Partner Programmes’
  • Under ‘Add partner’, select ‘Non-airline partner’ for the category and ‘Shangri-La’s Golden Circle’ for the partner from the drop-down list
  • Key in your Golden Circle membership number and click ‘Add’
  • To link your accounts together, select 'Link'
  • Once your accounts are linked, click on ‘Register’

I am currently a Golden Circle Jade or Diamond member. How do I register to have my membership status matched?

Ensure that your KrisFlyer account is linked to your Golden Circle account. To link, you simply need to:

Log in to your Golden Circle account

  • Add your KrisFlyer membership number to your Golden Circle account.
  • Once your accounts are linked, click on ‘Register’.

I am currently neither a member of Golden Circle Jade or Diamond nor PPS Club or KrisFlyer Elite Gold. Can I still register to have my membership status matched?

No. You must be a member of both Golden Circle Jade or Diamond, or PPS Club or KrisFlyer Elite Gold to enjoy membership status matching with Infinite Journeys.

My attempt to register online for a membership status match failed. How can I proceed to have my membership status matched?

If your registration fails, you may already be a member of Golden Circle Jade or Diamond, or PPS Club or KrisFlyer Elite Gold, or have enjoyed this benefit previously. For further assistance, please contact Golden Circle. or KrisFlyer

Can I register for a membership status match benefit more than once?

No. You may only register for the membership status match benefit once.

If I am already a member of Golden Circle Jade or Diamond, can I still register for a membership status match to Golden Circle Jade?

No. You do not need to register for a membership status match, as you are already a Golden Circle Jade or Diamond member.

If I am already a PPS Club or KrisFlyer Elite Gold member, can I still register for a membership status match benefit to KrisFlyer Elite Gold?

No. You do not need to register for a membership status match, as you are already a PPS Club or KrisFlyer Elite Gold member.

I have successfully registered for a membership status match benefit to KrisFlyer Elite Gold, and have been upgraded. Can my KrisFlyer Elite Silver or Gold status be renewed for the following year?

No. You will only enjoy complimentary KrisFlyer Elite Silver or Gold status for one membership year. You will need to fulfil the published KrisFlyer programme requirements to qualify for subsequent renewal.

I have registered successfully for a membership status match benefit to Golden Circle Jade, and have been upgraded. Can my Golden Circle Jade status be renewed for the following year?

No. You will only enjoy complimentary Golden Circle Jade membership for one membership year. You will need to fulfil the published Golden Circle programme requirements to qualify for subsequent membership renewal.

Can Golden Circle Jade or Diamond members use their Golden Circle Jade or Diamond membership cards at the airport to enjoy the benefits of KrisFlyer Elite Silver or KrisFlyer Elite Gold status?

No. If you wish to enjoy KrisFlyer Elite Silver or Gold membership benefits, you must successfully register for a KrisFlyer Elite status match. Acceleration to KrisFlyer Elite Gold status is subject to meeting the eligibility criteria.

Can PPS Club or KrisFlyer Elite Gold members use their PPS Club or KrisFlyer membership cards at Shangri-La hotels to enjoy the benefits of Golden Circle Jade status, such as complimentary breakfast and early check-in?

No. If you wish to enjoy Golden Circle Jade membership benefits, you must successfully register for a Golden Circle Jade status match and meet the eligibility criteria to receive your Golden Circle Jade status.

What are the eligibility criteria do I need to meet to receive to obtain KrisFlyer Elite Gold status?

If you are a Golden Circle Jade or Diamond member, you are eligible to register for a KrisFlyer Elite status match. Upon successful registration for a membership status match benefit, you will receive a complimentary upgrade to KrisFlyer Elite Silver.

If you are a Golden Circle Jade member, you can enjoy an accelerated upgrade to KrisFlyer Elite Gold simply by flying three times on Singapore Airlines or SilkAir in any booking class except ‘G’ (Group fares) within four months of registration. Award and codeshare flights are not eligible for this accelerated upgrade.

If you are Golden Circle Diamond member, you can enjoy an accelerated upgrade to KrisFlyer Elite Gold by simply flying once on Singapore Airlines or SilkAir in any booking class except ‘G’ within four months of registration. Award and codeshare flights are not eligible for this accelerated upgrade.

What eligibility criteria do I need to meet to receive obtain Golden Circle Jade status?

If you are a PPS Club or KrisFlyer Elite Gold member, you are eligible to register for a Golden Circle Jade status match. Upon successful registration for a membership status match benefit and completion of one qualifying paid night at any Shangri-La hotel and resort, Kerry hotel, Traders hotel or Hotel Jen worldwide, you will receive a complimentary upgrade to Golden Circle Jade status.

EARNING GC AWARD POINTS AND KrisFlyer MILES FOR STAYS

What do I enjoy with 2X Rewards?

You earn 1 GC Award Point Point per US Dollar qualifying spend and 500 KrisFlyer miles per stay on Qualifying Room Rates and Qualifying Incidental Charges when staying at any Shangri-La property.

How do I qualify for 2X Rewards?

You must add your KrisFlyer membership number to your Golden Circle membership before making your qualifying paid night’s stay. To do this, log in to your Golden Circle account. During your stay, simply present your Golden Circle membership card or quote your Golden Circle membership number upon check-in to enjoy 2X Rewards.

When will I receive the miles from an eligible stay in my KrisFlyer account?

If you have already added your KrisFlyer membership number to your Golden Circle profile, miles will be credited to your KrisFlyer account between six to eight weeks after the completion of your eligible stay.

Can I enjoy 2X Rewards the rewards for hotel stays completed prior to the launch of Infinite Journeys?

No. You can only enjoy 2X Rewards for stays completed after the launch of Infinite Journeys on 28 September 2016.

Can KrisFlyer or Golden Circle members who did not add their KrisFlyer membership to their Golden Circle Profile enjoy 2X Rewards for stays?

No. You will only earn either GC Award Points or KrisFlyer miles upon check-in when paying at a non-discounted or corporate rate on Qualifying Room Rates. Points or miles cannot be awarded after out of the hotel.

Whom do I contact if I have not received GC Award Points or KrisFlyer miles for an eligible stay?

Can I enjoy 2X Rewards by earning both GC Award Points and KrisFlyer miles for eligible stays I completed before I added my KrisFlyer membership to my Golden Circle account?

No. Eligible stays completed prior to adding your KrisFlyer membership to your Golden Circle account are not eligible for 2X Rewards.

Can I enjoy 2X Rewards by earning both GC Award Points and KrisFlyer miles for eligible stays I booked prior to adding my KrisFlyer membership to my Golden Circle account?

Yes. You can enjoy 2X Rewards If you added your KrisFlyer membership to your Golden Circle account prior to checking out of the hotel of an eligible stay regardless of when such stay was booked.

Will I enjoy 2X Rewards by earning both GC Award Points and KrisFlyer miles for eligible stays at Kerry hotel, Traders hotel or Hotel Jen?

Yes. You can enjoy 2X Rewards for any eligible stay at any Shangri-La hotel and resort, Kerry hotel, Traders hotel or Hotel Jen worldwide.

If I complete an eligible stay but use a frequent flyer number other than my KrisFlyer membership number, can I still enjoy 2X Rewards earning both GC Award Points and KrisFlyer miles for that stay?

No. Any frequent flyer membership other than KrisFlyer membership is not eligible to enjoy 2X Rewards for your stay.

2-WAY CONVERSION – CONVERTING GC AWARD POINTS TO KrisFlyer MILES

What do I need to do before converting my GC Award Points to KrisFlyer miles?

You simply need to:

  • Log in to your Golden Circle account
  • Under Frequent Flyer Programmes, select ‘Singapore Airlines KrisFlyer’ for the Partner from the drop-down list

How do I convert my Golden Circle Award Points to KrisFlyer miles?

To convert your GC Award Points to KrisFlyer miles, you simply need to:

  • Ensure that you have added your KrisFlyer account to your Golden Circle account
  • If your accounts are already added, log in and click on ‘Redeem Points’, then click on the ‘Convert Now’ button from ‘Convert Points’ to miles to start converting GC Award Points to KrisFlyer miles
  • Select “Singapore Airlines KrisFlyer” from the drop-down list for the Frequent Flyer Programme
  • Your KrisFlyer membership number will then be shown in the next field. Key in the number of miles you’d like to convert to GC Award Points
  • Click on ‘Continue’ to convert your miles

What is the conversion ratio for GC Award Points to KrisFlyer miles?

You will enjoy an extra 25% KrisFlyer miles on top of our general conversion ratio of 1 point to 1 mile (i.e. 1 GC Award Point to 1.25 KrisFlyer miles).

When can I see the converted miles reflected in my KrisFlyer account?

Immediately, once you have completed a successful conversion on the Golden Circle website. However, if you are converting your GC Award Points to KrisFlyer miles by contacting Golden Circle Membership Services, your KrisFlyer miles will credited to your KrisFlyer account in four to six weeks.

2-WAY CONVERSION – CONVERTING KrisFlyer MILES TO GC AWARD POINTS

What do I need to do before converting my KrisFlyer miles to GC Award Points?

You simply need to:

  • Log to your KrisFlyer account, click on 'Profile', then ‘Partner Programmes’
  • Under 'Add partner', select 'Non-airline partner' for the category and'Shangri-La's Golden Circle’ for the Partner from the drop-down list
  • Key in your Golden Circle membership number and click ‘Add’
  • To link your accounts together, select 'Link'
  • Once your accounts are linked, you can proceed to convert your KrisFlyer miles to GC Award Points by clicking on ‘Convert your KrisFlyer miles’

How do I convert my KrisFlyer miles to GC Award Points?

To convert your KrisFlyer miles to GC Award Points, you simply need to:

  • Ensure that you have added your KrisFlyer account to your Golden Circle account
  • If your accounts are already linked, log in and click on ‘Miles’, then ‘How to use’
  • Scroll down to ‘Other redemption options’ and select ‘Shangri-La’s Golden Circle’
  • On the pop-up that comes up next, select ‘Non-airline partner’ for the category and ‘Shangri-La’s Golden Circle’ for the Partner Programme
  • Your Golden Circle membership number will then be shown in the next field. Key in the number of miles you’d like to convert to GC Award Points
  • Click on ‘Proceed’ to convert your miles

Is there a minimum number of KrisFlyer miles I need for each conversion?

A minimum of 20,000 KrisFlyer miles is required for each conversion. You may convert up to a maximum of 180,000 KrisFlyer miles per calendar year (i.e., 1 January to 31 December). Please note that all KrisFlyer miles converted cannot be reversed.

What is the conversion ratio for KrisFlyer miles to GC Award Points?

The conversion ratio is 12 KrisFlyer miles to 1 GC Award point.

When can I see the converted points reflected in my Golden Circle account?

Immediately, after you have completed a successful conversion on the KrisFlyer website.

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